Privacy & Compliance
HIPAA for NEMT Providers
Practical privacy training for NEMT drivers, dispatchers and office staff who handle passenger health information every day.
CTAA‑Certified InstructorsReal NEMT Industry ExperienceNEMT‑Specific Scenarios
Why it matters
Passenger information travels with every trip
NEMT teams see protected health information constantly — names, addresses, appointment locations, medical conditions and mobility needs. It shows up on trip manifests, on dispatch screens, in phone calls and in conversations in the vehicle.
Brokers and health plans commonly expect their transportation providers to train staff on protecting this information. This course explains HIPAA in plain language, using the situations NEMT staff actually face.
Topics covered
- HIPAA basics — what counts as protected health information in NEMT
- The “minimum necessary” rule: sharing only what's needed
- Handling trip manifests, paperwork and screens
- Phone calls, texting and dispatch apps
- Talking with passengers, facilities and family members
- Recognizing and reporting a suspected privacy incident
- Real‑world NEMT scenarios and discussion
Who should attend
For the whole NEMT team
Contact & Registration
Ask about the next class
Class dates change throughout the month. Reach out and we'll share the current schedule, group pricing, and on‑site options for your team.